How Can We Help?
Choose the best way to reach us — we typically respond within minutes during business hours.
Customer Support
Questions about shipping, your account, orders, or tracking? Our team is ready to help you in real time.
Business & Admin
Partnerships, complaints, press inquiries, or any matter that requires management attention.
Send EmailHow long does shipping take?
Shipping times depend on the carrier and destination. Once your package leaves our warehouse, express shipping usually takes 2–5 business days, while economy takes 8–16 days.
What happens if my package is damaged?
We inspect every package upon arrival. If your parcel arrives damaged, please record a clear video of the unopened box while receiving it from the courier, and contact support immediately. This video is strictly required for the carrier's claim process, and our team will guide you through every step.
Do you charge hidden fees?
No hidden fees — ever. You see the exact cost upfront: storage is free for 6 months, consolidation is free, and shipping rates are transparent.
How do I get my European shopping address?
Sign up for free and you'll instantly receive a dedicated address in France, Spain, and Belgium. Use it at any European store and Porsay receives your parcels on your behalf.