How Can We Help?
Choose the best way to reach us — we typically respond within minutes during business hours.
Customer Support
Questions about shipping, your account, orders, or tracking? Send us a message and our team will get back to you.
Business & Admin
Partnerships, complaints, press inquiries, or any matter that requires management attention.
Send EmailHow long does shipping take?
Once your parcel leaves our warehouse, delivery takes approximately 2 to 16 days, depending on the carrier you choose and the destination country.
What happens if my package is damaged?
We inspect every package upon arrival. If your parcel arrives damaged, please record a clear video of the unopened box while receiving it from the courier, and contact support immediately. This video is strictly required for the carrier's claim process, and our team will guide you through every step.
Do you charge hidden fees?
No hidden fees — ever. You see the exact cost upfront: each parcel is stored free for 6 months from the day it arrives (then €2 per parcel per day), consolidation is free, and shipping rates are transparent.
How do I get my European shopping address?
Sign up for free and you'll instantly receive a dedicated address in France, Spain, and Belgium. Use it at any European store and Porsay receives your parcels on your behalf.