Version 2026-10-23 · Effective 23 October 2026 · Published 23 October 2026
These Terms and Conditions are published in English, French and Arabic. The three versions have the same meaning. In case of any difference between them, the English version is the reference text.
Introduction
Welcome to Porsay.com, operated by PORSAY LIMITED. We provide global package and mail forwarding, and personal shopper services. These Terms and Conditions govern your use of our services.
Service operations
Our operations may involve collaborations with various companies for handling services in different countries. However, your direct relationship remains with PORSAY LIMITED, which is committed to upholding the highest service standards and compliance with all relevant laws and regulations.
User eligibility
Our services are available to those who have the legal capacity to form binding contracts and comply with local and international laws.
Service description
Upon creating an account, you are assigned a unique address at your preferred location for streamlined service delivery. We provide timely notifications about your transactions.
User responsibilities
Users must comply with all applicable laws, including export and import regulations. Misuse of our services for illegal activities may result in account suspension or termination.
Fees and payment terms
Fees for our services are detailed on the PORSAY LIMITED price list on our website. Fees may change with prior notice.
Account creation and verification
Registration requires accurate and current information. False information may lead to account suspension. We may require identity verification for security and compliance.
Shipping and handling policies
We offer various shipping methods and are not responsible for packages not delivered to our warehouses. Oversize packages require prior approval.
Returns and refunds policy
Returns and refunds are subject to the terms of the original retailer.
Fraud prevention and account security
We are committed to preventing fraud. Suspicious activities may lead to account suspension. Users are responsible for maintaining the confidentiality of their account passwords.
Prohibited countries and persons
We adhere to Hong Kong and international laws, and do not provide services to certain countries and individuals, especially those on sanction lists.
Billing issues
Contact our customer service within 30 days of the transaction for billing concerns. Transactions are final after this period.
Account restrictions and limitations
- Account access
- Password security is the user’s responsibility.
- Virtual address format
- Proper addressing of packages is essential. Incorrectly addressed packages may incur fees.
- ID / name mismatch
- Fees apply for discrepancies between suite number and name on packages.
- Storage: free period
- In these Terms, “parcel” means any parcel or envelope we receive for you. Storage is charged per parcel, never per product inside it. Each parcel is stored free of charge for six calendar months from the day it arrives at our warehouse.
- Storage: charges
- After its free months, each parcel costs €2 per day until it ships. Storage fees must be paid before shipping. A day already paid is never charged again.
- Storage: parcels already in storage
- These storage terms apply to every parcel in storage, including parcels that arrived before they were published. Each parcel’s free months count from its own arrival.
- Retention and disposal
- We keep parcels for up to one year (twelve months) from their arrival. After one year, they will be disposed of, after we notify you. We never dispose of a parcel that is in a shipment paid for or awaiting payment, on hold, or under an open claim, or where the law does not allow it. A combined parcel holding parcels of different ages is opened first, and each parcel follows its own date.
- Service notices
- We send essential service messages whatever your marketing preferences: arrival notices, storage warnings and charges, payment and shipping messages, account security messages, and retention and disposal warnings. Marketing messages follow your consent choices, and you can unsubscribe from them at any time.
Returns, refunds, and shipping
Return to sender / refuse a package
Packages can be returned to the vendor upon request.
Consolidation
We offer package consolidation services.
When you combine parcels, each one keeps its arrival date and its six free months, and the combined parcel is not charged as an extra parcel. Fees start when the oldest parcel’s free months end, then €2 per day is added for each other parcel when its own free months end.
Example: three parcels with 10, 90 and 150 free days left. You pay nothing for the first 10 days, €2 per day until day 90, €4 per day until day 150, then €6 per day until it ships.
Personal shopper – our role and your money
1. Agency. When you accept a quote, you appoint Porsay Limited as your agent to buy the listed items in your name and on your behalf. We do not sell you the items. The seller is the merchant, and your purchase is subject to the merchant's terms, including its returns and warranty.
2. Your money. Amounts shown on the quote for goods, merchant delivery, merchant taxes and merchant fees are your money, held only for that purchase. We pay them to the merchant, or to an approved shopper acting for you, at the exact amount charged, with no margin, and we keep proof of each payment.
3. Our fees. Our only remuneration is the service fee and the payment processing fee shown on the quote. The service fee is earned when we buy your items. If an item cannot be bought, its share of the fees is refunded. If nothing is bought, all fees are refunded.
4. Ownership. Items belong to you from the moment they are bought. We hold them for you at our warehouse under our storage terms.
5. Statement and refunds. After the purchase we send you a statement of what we received, what we paid (with the merchant reference) and any balance. Any balance is refunded to your original payment method within 14 days. We do not keep a wallet or store credit.
6. Price changes. If the price goes up, we ask for your approval before buying. If it goes down, the difference is yours.
7. Shoppers. We may use approved independent shoppers, who act on our instructions and for your account. If you pay a shopper directly at our request, we guarantee that payment up to the amount the shopper confirms receiving.
8. Import. You are the importer of the items in your country, and you are responsible for any import duties and taxes there.
Shipping
We adhere to the terms and conditions of various carriers.
Hazardous materials (HAZMAT)
Compliance with carrier terms for hazmat shipments is required.
Company liability
General liability
Our liability for shipped packages is limited to the amount of processing fees.
Content of the package
Liability for package contents is limited and subject to our “Content Photo” service.
Damaged or lost packages
We assist with insurance claims under specific conditions.
Delays
We are not liable for delivery or processing delays.
Termination of service
Violating this Agreement may lead to termination of services, account deactivation, and data retention. We are not liable for any damages from service termination. Obligations under this Agreement persist post-termination.
Privacy policy
We are committed to protecting your data in compliance with data protection regulations.
Dispute resolution
Disputes will be resolved through negotiation or in Hong Kong courts under Hong Kong law.
Amendments and notifications
We reserve the right to amend these Terms and Conditions, with changes communicated via our website.
Contact information
PORSAY LIMITEDFLAT/RM 14 2/F WELLBORNE COMMERCIAL CENTRE
NO. 8 JAVA ROAD
NORTH POINT
HK
Conclusion
By using our services, you agree to these Terms and Conditions. We strive to provide transparent, fair, and legally compliant services.