FAQ

We can ship your products to you via: DHL (recommended), Regular mail and Express mail.

Delivery time is from 2 to 5 days (open).

Regular mail is the French post, the delivery time takes from 12 to 30 open days.
Express mail is Colissimo, the delivery time takes from 8 to 16 open days.

Before you ship the product to us, first make sure that it is not a prohibited product.
If you are unsure whether the product is for shipping to your country, please contact us in advance.

Yes, we can receive your credit card and take a picture of it for €6.

Perfumes are flammable materials and can be shipped under specific conditions, including the country you wish to send to and the shipping company.
Please get in touch with our customer service team to learn more about shipping perfumes.

Our website has a shipping price calculator. Enter the weight and the country you wish to ship to. It will automatically provide you the prices.
Note: The shipping price varies according to weight and dimensions.

Please contact the customs office closest to your city to obtain information regarding taxes or import duties. You will have to pay any fees according to the customs authorities in your country.

You can pay by PayPal, Visa, MasterCard, or Bitcoin.

You can follow these steps:
First: Choose the parcel you want to ship and then click on (Request Shipping).
Second: After confirming your order, prices will appear to you according to the available shipping companies.
Third: Choose the shipping company, then pay the cost, and your parcel will be shipped afterward.

Note: Do not request shipping if you are waiting for other products and want to collect them.

All parcels are shipped after office hours. Note that shipping companies do not work on Saturdays and Sundays. If the shipment is delayed, please get in touch with our customer service team to investigate the matter.

You can add the address you want to ship to through the address book to choose the address when you order shipping.

You will be provided with a tracking number and a link to track your shipped parcel.

The cost with Regular mail is 8 euros and with Express mail 10 euros.

Note: 3 euros are added to every envelope added to your parcel

The cost of shipping one envelope with DHL is 29,91€ (prices depend on the destination), knowing that you can add other products up to 1 kg at the same price.

For more details, please contact customer service.

You can until two phones in one parcel with DHL for 37.83 euros.

You can only ship two Lithium batteries in one parcel.

We recommend shopping from the stores listed on our website on the “Shopping” page. However, if you would like to know if a particular site is safe, please get in touch using the “Customer Service” window located at the bottom of the page.

We offer a personal shopping service. Please get in touch with our customer service team for more details.

All you have to do is create an account on our platform to get your French address and ship your products to it.
When your products arrive at our store, they will be added to your locker, and you can order them through your Porsay account.

Enter your French address as the “Shipping address” – as it appears below – when shopping.
Name: Enter your name.
Address (1): 28 Bis Rue de Lorraine.
Address (2): Societe PORSAY XXX (Enter your PORSAY address number here).
City: Paris.
State: ile de France.
ZIP Code (Postal): 75019.
Phone number: 0767026103.

To find out your address in Porsay, log in to your account, and you will find it in the corner at the top right. You can copy it directly and use it to avoid errors.

You must write both lines when shipping your products, as the second line helps us identify your products.

Adding your parcel to your account from the moment it reaches us, may take from 4 to 24 hours.

Adding your parcel to your account from the moment it reaches us, may take from 4 to 24 hours.

When you choose the product you want to ship, you will modify it by pressing the (Modify) button. Enter the description, quantity, and price in the appropriate field.

ATTENTION: PLEASE CONFIRM BEFORE MODIFYING YOUR PRODUCT.

You can request the assembly from your Porsay account so that you can write the details of the assembly you want.

When you place an assembly request, the team collects your shipments in a maximum of one day, which can increase on pressure days and occasions.

Yes, no problem with that. Just make sure to write your locker number in the address.

We do not offer a certificate of residence at this time. We offer a French address to receive shipments and envelopes only.

We only offer a French address.